Our Customers security is important to us, so you can be confident that your transaction is safe with us. Here are some useful tips when shopping online:
- Secure Internet Connections
How do you tell if the Internet connections are secure?
Many web sites use Secure Sockets Layer (SSL) technology to encrypt the credit card information that you send over the Internet. These sites usually inform you they are using this technology. Or, check if the web address on the page that asks for your credit card information begins with "https:" instead of "http:"; if so, this technology is in place. A different security technology, which works on different principles, is Secure Electronic Transaction, or SET, technology. SET or SSL technology are designed to make your connection secure.
Other ways to tell whether a web site uses security software:
- Your browser displays the icon of a locked padlock at the bottom of the screen (Netscape Navigator™; - versions 4.0 and higher);
- You see the icon of an unbroken key at the bottom of the screen (earlier versions of Netscape Navigator™);
- You see the icon of a lock on the status bar (Microsoft Internet Explorer®).
- Phone-In Option
Would you rather give your credit card information over the phone?
Many web merchants allow you to order online and give your credit card information over the phone. If you’re more comfortable with this option, make a note of the phone number, company, the date and time of your call, and the name of the person who recorded your credit card number. You should only give your password and credit card number in a secure connection on a web site, not in ordinary e-mail. "Theft of identity," in which someone gets access to your bank account or gets credit cards or loans in your name, is a growing problem, and you should carefully guard personal information that might allow a thief to impersonate you.
- Passwords
Do you use different passwords?
If you use a password to log on to your network or computer, use a different password for orders. Some web sites may require you to create a password for future orders. You may want to create a special password for particularly sensitive sites, such as your home banking site. How did you choose your password?
The best passwords are not your address, birth date, phone number, or recognizable words. Choose a string of at least five letters, numbers, and punctuation marks. One easy way to create a memorable password is to take the first letter of each word in an expression or song lyric, and add some numbers and punctuation marks. For example, "tmottobg!5" is derived in part from "Take Me Out To The Old Ball Game."
How should you record your password?
Don’t write down any password near your computer where someone could see it. If you do record it somewhere, reverse the order of the characters or transpose some letters or numbers. That way, someone finding it won’t have discovered your true password.
Who wants to know your password or other identifying information?
Be very careful about responding to an e-mail, phone call, fax, or letter from anyone who asks for your password(s), social security number, birth date, bank account, credit card number, mother’s maiden name, or other personal information. To verify that the person contacting you really does work for the seller, call and request to speak to that person directly. Except for your password and credit card number, you should never have to give any other information to place an order online.
And you should only give your password and credit card number in a secure connection on a web site, not in ordinary e-mail. "Theft of identity," in which someone gets access to your bank account or gets credit cards or loans in your name, is a growing problem, and you should carefully guard personal information that might allow a thief to impersonate you.
- Viruses
How can you avoid viruses?
If you receive an unsolicited commercial message, you should not open any attached file whose name ends in ".exe." Clicking on such files could activate a computer virus that might affect the operation of your computer and/or damage the information stored on your computer. You can also protect yourself against viruses carried by e-mail or by computer files that you’ve received on a disk, by purchasing and installing on your computer or network a virus-protection program.
